Singapore Airlines Crisis

  On Jan. 3, Singapore Airlines shocked its customers with a plan to charge up to $50 just to use a credit card to book its cheapest seats. The reaction was swift and furious. "Disgraceful money grab," wrote one of the many angry customers who took to the internet to vent.   Singapore Airlines retreated the next day. "Following a further review, Singapore Airlines will not be proceeding with the implementation" of the credit card service fee, it said in a three-line statement.

The unhappy New Year episode was a rare embarrassment for Singapore Airlines, known around the world for its best-in-class customer service and luxury image. But it also reflected the tough reality that national flag carriers all across Asia are facing....

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